Today’s customers expect instant support. But your Shopify team can’t be online 24/7 — that’s where AI chatbots step in.
AI-powered chatbots not only reduce support load but also increase sales by guiding users, answering pre-purchase questions, and resolving issues quickly.
1. Benefits of AI Chatbots for Shopify
- 24/7 customer service without burnout
- Instant replies to FAQs and order status checks
- Assist with product discovery and personalization
- Reduce support ticket volume by up to 40%
2. Top AI Chatbot Tools for Shopify
🤖 Tidio + Lyro AI
- Conversational AI that learns from your FAQ base
- Human handoff when needed
- Free plan available; integrates easily with Shopify
🤖 Gorgias Chat
- Unified support + AI answers
- Syncs with Shopify data for shipping, order lookup, etc.
- Perfect for brands using Gorgias helpdesk
🤖 Heyday by Hootsuite
- Natural language AI built for eCommerce
- Personalized product suggestions, cart reminders, and more
- Used by global retail brands
🤖 Re:amaze
- Built-in chatbot + live chat + ticketing
- Integrates with Shopify, SMS, Instagram, Messenger
- Useful for omnichannel support
3. Where to Deploy Chatbots
- Homepage: greet users, suggest collections
- Product pages: answer sizing, availability, or delivery time
- Cart page: offer coupon code or reassure shipping speed
- Help center: answer top FAQs
4. Chatbot UX Tips
- Use human tone + brand voice
- Offer multiple-choice buttons for speed
- Always provide “Talk to a human” option
- Track top queries to improve chatbot knowledge
Final Thoughts
AI chatbots are no longer a nice-to-have — they’re a growth and support engine.
Whether you’re scaling support or boosting pre-sale conversions, AI assistants are your always-on team member.
Want to implement a custom chatbot for your Shopify store? CommerceBolt can help.